Privacy Policy
Effective Date: 01 Jan 2026
At MSGON, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our cloud communication platform, including SMS, WhatsApp, RCS, Email, and IVR services. We are committed to maintaining trust and transparency, giving you control over your data and clarity on how it supports your business communications.
Key Terms
- MSGON (“we”, “us”, “our”): The company providing the MSGON platform and collecting data.
- Personal Data: Any information that can identify an individual.
- Customer: A business or organization using MSGON services.
- Data Subject: An individual whose Personal Data is collected and processed.
What is MSGON?
- SMS and OTP messaging
- WhatsApp Business API solutions
- RCS messaging
- Email delivery services
- IVR and voice automation
- Campaign management and analytics
Data Collection and Use
Account Information (Mandatory)
- Name
- Email Address
- Phone Number
- Company Details
Service Usage Information (Non-Personal)
- Usage patterns
- Platform performance data
- Anonymized analytics
We never collect or store message content except where technically required for delivery and logging.
Data Usage Principles
- Transparency
- Data minimization
- Purpose limitation
- Security
Data Sharing
- Trusted service providers
- Legal and regulatory authorities
- Business transfers or acquisitions
Your Rights
- Access your data
- Rectify incorrect data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
To exercise these rights, email us at: hello@msgon.in
Data Security
- Encrypted data storage and transmission
- Strict access controls
- Regular security monitoring
Cookie Policy
We use cookies to improve platform performance and user experience. You can control cookies from your browser settings.
Mobile App Privacy
- Contacts (for communication support)
- Camera & media (for attachments)
Updates to this Policy
We may update this policy periodically. Changes will be published on this page.
Contact Us
For any questions about this policy, contact us at:
hello@msgon.in